Privacy Policy

Travana Holidays ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect personal information when you use our website or book a safari with us.

1. Information we collect

• Information you provide via inquiry forms (name, email, phone, travel preferences).
• Information needed to book travel (passport details, dietary needs, emergency contact).
• Technical data through cookies and analytics (page visits, device type, country of origin).

2. How we use it

• To respond to inquiries and design tailored itineraries.
• To complete bookings, issue tickets, and arrange travel.
• To improve our website and marketing (with consent for cookies).
• To send relevant trip updates and, where consented, occasional newsletters.

3. Sharing

We share necessary booking information with the lodges, airlines, and ground operators required to deliver your trip. We never sell your data to third parties for marketing purposes.

4. Cookies & analytics

We use Google Analytics 4 and Meta Pixel to understand how the website is used and to measure advertising performance. You can decline non-essential cookies via our cookie banner.

5. Data retention

Inquiry data is retained for up to 2 years if no booking is made. Booking records are retained as required by accounting and tax regulations (typically 7 years).

6. Your rights

You can request access to, correction of, or deletion of your personal information at any time by writing to info@travanaholidays.com.

7. Contact

For privacy questions, please email info@travanaholidays.com.